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Congratulations! Your AHT has grown by 30%! Wait, what?
If your customer support metrics look worse after implementing AI,...

Your CEO is not a BPO virgin; they just want to get it right
C-level leaders of high-growth organizations don’t need to be sold on Business...

Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
"AI should always be used to enhance what humans do best, not replace them."

AI adoption without job erosion: ethical principles every business must consider
As Generative AI becomes pervasive in modern business, we’re seeing the...

Community Impact Round-Up: February-May
At Boldr, we believe in driving meaningful change in the communities we serve....

Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
B Corp Month has come to an end, but we sure had a blast! If you missed any of...

From Baby Steps to Big Wins: How Babylist Scaled and Strengthened Their Support Team with Boldr
"They’re the most genuine business partner I’ve found.”
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Brewing Better Support: How Boldr Helped Odeko Serve Up Excellence
"Seriously, you all are the best. Quick to respond, and the issue is normally...
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Teeing Off with Exceptional Customer Service
“GOLFZON needed a customer experience partner to help augment their support...

Empathy by algorithm: how humans and AI co-author exceptional support stories
Customer support has always been about more than solving problems. At its best,...

Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
"AI should always be used to enhance what humans do best, not replace them."

AI adoption without job erosion: ethical principles every business must consider
As Generative AI becomes pervasive in modern business, we’re seeing the...

Why we're doubling down on humans in the age of AI
“Boldr isn't defined by its tools; we're defined by our team.”

Headcount is dead: Why outsourcing must be outcome-driven in an AI era
For years, outsourcing success was measured in headcount: more people meant...

It’s Time to Expect More From Your CX Partner
Outsourcing isn’t broken. It’s just been done wrong until now.

The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
Over-relying on AI in customer service can backfire; hybrid human-AI models...

Headcount is dead: Why outsourcing must be outcome-driven in an AI era
For years, outsourcing success was measured in headcount: more people meant...

Congratulations! Your AHT has grown by 30%! Wait, what?
If your customer support metrics look worse after implementing AI,...

Empathy by algorithm: how humans and AI co-author exceptional support stories
Customer support has always been about more than solving problems. At its best,...

AI adoption without job erosion: ethical principles every business must consider
As Generative AI becomes pervasive in modern business, we’re seeing the...

The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
Over-relying on AI in customer service can backfire; hybrid human-AI models...
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B Corps Urth and Boldr team up to protect Philippine shorelines
Our partner Urth, represented by its Support Manager Isaac Gray, along with our team, visited...

5 Factors Driving Boldr’s Community Impact
“What do you do again?” is perhaps the staple question of every reunion. The most recent I’ve been...

Boldr Computers Find New Home in Taytay Community
Boldr’s previously-used computer units have found a new home in a creekside community in Barangay...