Our trip to Mount Balagbag
Being a former student-athlete, I always loved doing physical activities. This led me to join the...
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Outsource Successfully by Avoiding These Four Common Mistakes
April 30 2024
Imagine you’re nine months into your contract with your outsourced tier-one...
5 Reasons Why You Need a "Team Captain" in Your Global CX Team
April 03 2024
Customer support and CX have undergone radical transformations over the last...
Things to Consider Before Outsourcing Your Customer Support
February 07 2024
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
Impact
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The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
October 31 2024
As businesses face an increasingly competitive global landscape, prioritizing...
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Boldr's Community Impact Round-Up: May and June 2024
July 31 2024
From celebrating LGBTQIA+ communities to creating a safe space for children to...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
How Interfolio's 7-year outsourcing partnership grew across multiple teams
March 22 2024
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
News
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
All You Need to Know About the 2024 Support Driven Expo
June 03 2024
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
Boldr launches a brand new site
February 08 2024
For a business operating mostly online and servicing a global clientele, our...
Outsourcing
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Building a people-first strategy to AI in customer support
October 29 2024
“What’s the difference between a decent support experience and a great one?...
Exceed CX-pectations with a tech-fluent BPO
October 14 2024
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...