A certification is a moment. What you do after that moment is the measure of...

"AI should always be used to enhance what humans do best, not replace them."

As Generative AI becomes pervasive in modern business, we’re seeing the...

If your customer support metrics look worse after implementing AI,...

C-level leaders of high-growth organizations don’t need to be sold on Business...

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

B Corp Month has come to an end, but we sure had a blast! If you missed any of...

“GOLFZON needed a customer experience partner to help augment their support...

When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...

 A certification is a moment. What you do after that moment is the measure of...

Customer support has always been about more than solving problems. At its best,...

"AI should always be used to enhance what humans do best, not replace them."

 A certification is a moment. What you do after that moment is the measure of...

“Boldr isn't defined by its tools; we're defined by our team.”

For years, outsourcing success was measured in headcount: more people meant...

Over-relying on AI in customer service can backfire; hybrid human-AI models...

For years, outsourcing success was measured in headcount: more people meant...

If your customer support metrics look worse after implementing AI,...

Customer support has always been about more than solving problems. At its best,...

As Generative AI becomes pervasive in modern business, we’re seeing the...

Over-relying on AI in customer service can backfire; hybrid human-AI models...