Boldr launches Boldr.cx, a new CX agency to enhance its customer experience strategy, design, and AI capabilities.

November 2025 – Boldr, a purpose-driven outsourcing and experience solutions company, today announced the official launch of Boldr.cx, a dedicated Customer Experience agency designed to sharpen the company’s focus on CX strategy, operations, and transformation.

This move represents an enhanced investment, not a new direction. While Boldrimpact.com will continue to drive the company’s Employer of Record (EOR) and Managed Outsourcing services, Boldr.cx becomes the new home for Boldr’s CX consulting, design, and delivery capabilities. Together, the two brands strengthen Boldr’s position as a trusted partner for organizations seeking both operational scalability and experience excellence.

“CX has always been in Boldr’s DNA,” said Greg Collins, Boldr’s CRO. “With Boldr.cx, we’re deepening our commitment to helping clients design and deliver meaningful customer experiences, while Boldrimpact.com continues to provide the flexible, ethical outsourcing models that make that possible.”

A Deeper Investment in CX Excellence

Boldr.cx consolidates the company’s years of CX leadership, operational expertise, and technology innovation under a focused brand. Backed by a team of industry veterans with decades of collective experience across experience design, operations, and AI enablement, Boldr.cx helps organizations elevate every customer interaction, balancing human empathy with intelligent technology. This comprehensive approach ensures that Boldr.cx not only meets but anticipates the evolving needs of its clients, delivering solutions that are both cutting-edge and deeply human-centric.

Two Brands, One Mission

Boldrimpact.com continues as Boldr’s operational backbone, delivering EOR and Managed Outsourcing models that empower global teams, ensure compliance, and scale ethical business operations. These models, which have gained trust and recognition in the market, provide companies with the necessary infrastructure to grow without compromising on values.

Boldr.cx expands Boldr’s long-standing CX capabilities, offering CX strategy, journey design, analytics, and AI-enabled transformation for organizations seeking to build lasting relationships with their customers. This integrated suite of services allows businesses to rethink the way they engage with customers, ensuring every touchpoint is optimized for satisfaction and loyalty.

Together, the two brands embody Boldr’s ongoing mission to create meaningful connections between companies, customers, and communities, reinforcing their commitment to innovation, social responsibility, and the delivery of sustainable business growth.

“Boldr.cx is the natural evolution of what our clients have always trusted us for,” said Collins. “It’s a focused expression of our belief that great experiences come from empowered people and purposeful innovation.”

“The launch of Boldr.cx represents a pivotal moment for Boldr,” said David Sudolsky, Boldr’s CEO. “As organizations navigate rapid shifts in customer expectations and AI-driven transformation, they need a partner that brings both empathy and intelligence to every interaction. Boldr.cx was built for this moment, helping companies elevate their CX while preparing their teams to thrive in an AI-enabled future.”

As part of this launch, Boldr.cx is offering a free CX Maturity Assessment and a free AI Readiness Assessment to help organizations understand their current state and identify the highest-impact opportunities for improvement.

About Boldr.cx

Boldr.cx is a Human-First, AI-Enabled CX Agency that helps forward-thinking organizations design, deliver, and scale meaningful customer experiences. Backed by Boldr’s global footprint and purpose-driven culture, Boldr.cx combines human expertise with technology to deliver measurable impact and sustainable growth.

About Boldrimpact.com

Boldrimpact.com is a purpose-driven outsourcing partner specializing in Employer of Record (EOR) and Managed Outsourcing solutions. Through ethical hiring, global compliance, and people-first operations, Boldrimpact.com enables companies to scale responsibly while creating meaningful work opportunities around the world.