
We connect people to
opportunity, everywhere
Boldr is a purpose-driven and people-focused outsourcing company built to help our teams, clients, and communities grow and connect.
Established in 2017, we're proud to now represent:
With teams spanning all global time-zones, Boldr is open for business 24/7
Our open-collaboration model enables teams around the world to co-create solutions and deliver services for our clients regardless of work location - remote, in-office, or hybrid. We celebrate the value cultural diversity brings to our teams.

A Geographically Diverse Team of 1500+

.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
We’re on a mission to transform the BPO industry
Many legacy outsourcing practices placed too much emphasis on profit extraction at the expense of people's wellbeing.
Boldr is leading the industry transformation toward a mission driven approach by responsibly operating in all we do.

Our Mission to Transform BPOs
Profit above all else
Extractive
Metrics only
Transactional
Trying to do it all
After-thought
Mission-driven B Corp
Humanity with performance
Circular value creation
Partnered
Specialist teams for your needs
Primary motivation
Our Mission to Transform BPOs
Profit above all else
Extractive
Metrics only
Transactional
Trying to do it all
After-thought
Mission-driven B Corp
Humanity with performance
Circular value creation
Partnered
Specialist teams for your needs
Primary motivation


Creating circular value
We prioritize positive outcomes for what we call our Three C’s: our Clients, the Careers of our team members, and local Communities. We recognize no single part of our business can thrive in isolation so we generate overlapping circles of value for our Clients, the Careers of our team, and the Communities we call home.
Inspired by Donut Economics, we named our Impact Business Model 'Boldr Economics'. Creating shared circular value for our Three C’s is at the heart of Boldr’s principles.
Meet the team leading the change
With decades of combined experience, we are experts in building high-performing teams that impact your business and elevate the communities we call home.
.webp)
.webp)
David Sudolsky, CEO at Boldr has spent a large portion of his career helping hundreds of companies build global teams. His journey began with a vision to perform labor arbitrage and help businesses save time and money. After living in Manila for most of his twenties and grieving the death of his mentor and business partner, Jeff Bauer in 2016, he realized the transformative potential of outsourcing. This culmination of experiences led him to found Boldr in 2017. Aside from work, David is a firm believer in the powerful tool of self-development and living life to the fullest. You might find him kite surfing in Cape Town, running the streets of Merida, or surfing in the Philippines. Outside work, he enjoys spending time with his family in Los Angeles, California.
.png)
.png)
Jon Schneiders has spent more than a decade helping people unlock their potential around the world. Multilingual and proudly cosmopolitan, he leads People Success & Country Operations at Boldr, blending a global mindset with deep expertise in Learning & Development.
A Gallup-Certified Strengths Coach, Certified PDA Analyst, and member of the International Federation of Professional Managers, Jon believes thriving teams start with thriving individuals. He’s on a mission to build careers, spark growth, and create workplaces where talent thrives. Based in sunny Mérida, Jon leads with energy, empathy, and a deep belief that work should feel like a place you grow, not just a place you go.
Outside of work, you’ll find him chasing wellness through sports, movement, and a relentless passion for growth—both personal and professional.
.webp)
.webp)
Outside of spending as much quality time as possible with her family, she loves the outdoors and challenging herself.
.png)
.png)
Ray Torres is a revenue leader with over a decade of experience across RevOps, Sales, and Client Success. As Director of Revenue Operations at Boldr, a global outsourcing partner and certified B Corp, he leads the systems and strategies that align go-to-market teams and drive sustainable growth.
His work bridges structure and scale—architecting forecasting models, pricing strategies, and service operations that bring clarity to complexity. With roots in international sales and client delivery, Ray brings a full-funnel view to solving operational challenges. He holds multiple HubSpot certifications and approaches growth with the precision of a mathematician and the instincts of a systems thinker.
Ray studied Mathematics at the University of Southern California. He finds energy in movement—HIIT workouts, swimming, the ocean—and inspiration in thoughtful design, a well-composed meal, and the quiet confidence of a vanilla matcha latte done right.
LA-based. Globally curious. Never not building toward better.
.png)
.png)
Chatty leads the strategy and operations for Boldr’s Global Employment (EOR) service, overseeing its growth, performance, and client success across multiple regions. She’s responsible for managing global teams and ensuring that the GE offering continues to deliver value as it expands.
Having joined Boldr in 2017, Chatty has steadily grown with Boldr, starting as an analyst and taking on roles in implementation, project management, and operations before moving into a leadership function. She’s worked closely with clients across various industries such as eComm, SaaS, and Finance, helping launch new teams and improve processes to create smoother experiences for everyone involved. With a passion for thoughtful leadership, Chatty enjoys working behind the scenes to make things run better for clients, team members, and the business.
Outside of work, she often spends her free time in the kitchen experimenting on a new dish (with mixed results!). On weekends, she’s usually with her husband and their cat, enjoying cozy downtime and good food.
.webp)
.webp)
Deborah, Boldr’s SVP of People & Places, is a seasoned Global HR Executive with over 15 years of experience, excelling in team transformation and scaling during hyper-growth phases.
Deborah is passionate about relationship building, win-win solutions, and creative problem-solving for high-impact results.
She has a strategic focus on operational initiatives and workforce planning, coupled with a commitment to team support and development. Her expertise spans HR business partner teams, people operations, global employee relations, compliance, and shared services.
Deborah holds a Master's degree in Spanish Literature from UW-Madison and enjoys RV travel in search of hiking adventures and natural wonders during downtime.
-1.png)
-1.png)
Sheana Abrahams is the Manager of Total Rewards at Boldr, where she leads the design and implementation of compensation and benefits strategies across multiple global regions. With a focus on aligning rewards with company culture, performance, and growth, Sheana ensures that all programs support Boldr’s business objectives while remaining compliant with local labor laws. Her work spans job evaluation, salary structures, pay equity analysis, and the development of comprehensive benefits and wellness programs.
She brings over 12 years of experience in talent management, with expertise in compensation, benefits, employee wellness, operations and strategic project delivery. Sheana has worked across the EdTech and Financial Services industries, collaborating with diverse stakeholders to optimize systems, improve employee experience, and support organizational success. Notably, she helped her company win the 2023 Future of HR Award for Best Health and Wellbeing Strategy.
Sheana holds a B.Sc. Honours in Biokinetics and is pursuing her Global Remuneration Professional (GRP) certification. A former national athlete, she has represented South Africa in indoor and beach volleyball and remains passionate about sport, health, and well-being.
.webp)
.webp)
Greg, Boldr's VP of Revenue has dedicated his career to improving both Client and Employee experiences.
With a wealth of experience in Sales, Success, and Support teams, he has helped multiple Clients in capturing, expanding, and maintaining recurring revenues.
Greg is passionate about driving big changes in companies and helping teams and individuals grow. He has an ability to set teams up for success by acquiring new business, increasing customer loyalty, boosting revenues, and minimizing churn. Greg is a natural problem-solver and thrives in navigating new industries, cultivating passionate teams, and creating scale strategies.
-1.png)
-1.png)
Marton is a results-oriented Director of E-commerce with a proven track record of driving total experience satisfaction, sales and revenue growth. Marton excels at developing and implementing effective e-commerce strategies, meticulously managing operations, and consistently optimizing the customer journey. His key responsibilities encompass a deep dive into analyzing market trends, strategically boosting brand awareness, and implementing initiatives to improve both customer acquisition and long-term retention.
Beyond his e-commerce expertise, Marton brings over two decades of invaluable BPO experience, spanning diverse functions including Training, Operations, and Recruitment. This extensive background provides him with a unique and holistic perspective on business management.
On a personal note, Marton is a devoted father to three amazing children and a loving husband to his beautiful wife. When he's not navigating the digital marketplace, he enjoys exploring the underwater world through his hobby of scuba diving.
.png)
.png)
Candida is an experienced HR Executive and strategic talent advisor with over 16 years of leadership, shaping people and culture strategies for purpose-led organisations. With a strong foundation in BPO, professional services, and digital innovation, she has guided multinational teams through complex transformation journeys—ensuring operational excellence, talent scalability, and sustainable impact.
Her work spans enterprise growth, M&A integrations, and ESG-aligned workforce development, with a clear focus on enhancing employee experience and building inclusive, high-performance cultures. Candida played a pivotal role in scaling people operations across Africa and the Middle East, aligning human capital strategies with business outcomes and global best practice.
A lifelong learner and systems thinker, Candida brings Boldr’s values to life through her collaborative, courageous, and curiosity-driven approach. She is deeply committed to leveraging business as a force for good—where people, planet, and performance are inextricably linked. At Boldr, she partners with teams to co-create future-ready talent strategies that accelerate capacity, nurture community, and build organisations of lasting impact.
.png)
.png)
Ameen Isaacs is the Senior Manager of IT at Boldr, bringing over 18 years of diverse experience across the IT landscape. His expertise spans IT service desk operations, server deployments, VoIP solutions, cybersecurity, and the design and implementation of network infrastructure for both SMEs and large enterprises.
Ameen’s industry experience covers a broad range of sectors, including BPO, clothing and textile, retail, and insurance. He holds certifications in Microsoft technologies, ITIL, and IT Management, underscoring his commitment to both technical excellence and leadership in the IT space.
At Boldr, Ameen leads the global Cybersecurity, Technical Support, and IT Compliance teams. He is focused on leveraging AI and automation to streamline IT processes and enhance service delivery across the organization. Partnering closely with leadership, he drives strategic IT initiatives that align with Boldr’s mission and growth objectives, ensuring scalable infrastructure, robust data protection, and operational resilience.
His ongoing mission is to safeguard both organizational and client data by implementing effective security controls and maintaining alignment with global compliance standards and certifications.
Outside of work, Ameen enjoys staying active through outdoor activities like soccer, jogging, and self-defense training. He also makes time to unwind with video games, balancing his tech-savvy career with a love for fitness and fun.
.webp)
.webp)
Pete is Boldr’s Director of Client Experience, with over 18 years of experience in healthcare (IVD), he has engaged with governments, the private sector, funders, NGOs, and business partners. Additionally, he has spent 3 years consulting and facilitating in sales across diverse industries.
Presently, he focuses on connecting exceptional talent with opportunities to fulfill customers' needs and services.
The work he engages in revolves around helping people discover their sense of purpose, both in their professional endeavors and personal lives. Through this, he aims to enable them to grow and connect with opportunities, allowing them to give their best in the pursuit of their highest expression of potential.
His strongest value, tried and tested, is his belief in the potential of people. He believes in this potential for all individuals.
.webp)
.webp)
Gregg has an extensive experience in the finance industry, having been actively engaged since January 2012 across various sectors including asset rental, BPO, software development, IT support, tourism, trusts, manufacturing, and distribution. Concurrently, he has pursued continuous professional development, achieving a Bcom in Financial Accounting, Diploma in Financial Management NQF 6, Certificate in Portfolio Management, alongside numerous online certifications. Presently, he is enrolled in a few data analytic courses, reflecting his commitment to staying abreast of industry trends.
Passionate about innovation within the accounting realm, he particularly values leveraging technology to streamline reporting, enhance accuracy, and improve turnaround times.
Outside of work, he enjoys regular gym sessions, reading, and indulging in his love for chess. Additionally, he has a keen interest in sports and cars.
.webp)
.webp)
A seasoned development professional with over 10 years’ accumulated experience in development communications strategy and execution for multilateral development banks and institutions such as the Asian Development Bank, the International Labor Organization, and Plan International. Her communications experience covers developing research on youth economic empowerment, labor market dynamics, and youth participation in sustainable development. Glo also specializes in project specific content creation and technical writing. Glo has led and managed custom research and communications projects for global development organizations’ communications campaigns.
.webp)
.webp)
Chad Wegrecki is Boldr’s Director of Business Operations. He is a motivated and driven professional, boasting over a decade of experience in crafting best-in-class customer support.
His passion lies in catalyzing positive change, where he seamlessly merges software solutions with human interaction to elevate user experiences.
Armed with a readiness to harness technology, he is capable of driving significant transformations within your organization, ensuring the delivery of exceptional user experiences while fostering collaboration and motivating teams.
.png)
.png)
Shanon heads up the Marketing function at Boldr.
With a reputation as a dynamic leader in the marketing industry, Shanon is known for driving transformative growth across technology-driven landscapes. Drawing on a wealth of experience spanning IT, SaaS, and BPO environments, Shanon excels at crafting innovative strategies that bridge the gap between cutting-edge solutions and measurable business outcomes.
Shanon’s approach is rooted in a deep understanding of digital ecosystems and a passion for leveraging data-driven insights to empower teams, elevate brand presence, and cultivate lasting customer relationships. Recognized for fostering collaborative cultures and championing continuous learning, Shanon inspires those around them to push boundaries and embrace change.
Beyond the professional realm, Shanon is an avid reader, a dedicated explorer of the world’s diverse cultures, and finds rejuvenation in nature-whether hiking scenic trails or simply enjoying the outdoors. This blend of curiosity, creativity, and strategic vision continues to shape Shanon’s impact as a thought leader and innovator in the ever-evolving marketing landscape.
.webp)
.webp)
.png)
.png)
Erricka leads Boldr’s Implementations Team, helping new clients get off to a strong start by guiding them through every step of the onboarding journey. She also heads the Client Training Team, working closely with internal teams to design training plans that are clear, thoughtful, and built to last.
She’s passionate about creating smooth, people-centered processes - whether that’s building project plans, auditing systems, or finding ways to make things work better for everyone involved. A big part of her role is supporting and developing her team, helping them grow in their careers while doing meaningful work.
Erricka’s entire career has been shaped at Boldr. She started as a Lead Generation Specialist and steadily grew through Implementation and leadership roles—experiences that gave her deep insight into how great partnerships are built from day one.
She graduated cum laude with a degree in Communication Research from the University of the Philippines. Outside of work, Erricka is a proud furmom to two dogs and a former dancer who still moves through life with a love for rhythm, energy, and expression.
.webp)
.webp)
Abbey is an innovative and strategic leader with an illustrious career spanning over 18 years in the dynamic world of Business Process Outsourcing (BPO) and Customer Experience (CX).
With an strong educational background in both Business Management and Human Resources and Director level experience in both Opperations and HR, Abbey has always had a strong passion for people, business and the overflowing potential of continued innovation and growth.
Currently serving as the Head of Client Success at Boldr, Abbey supports a wide variety of partnerships with the help of over 400 global team members! She is deeply committed to supporting Boldr's partner’s goals and aspirations by leaning into a creative, mindful, and innovative approach to what is possible for the CX landscape.
.png)
.png)
Cristina Briones is a seasoned Human Resources Leader with extensive experience across global and regional organizations in industries such as BPO & Shared Services, Manufacturing, Healthcare, Real Estate Development, and IT Sales & Distribution.
Cristina holds a Master’s degree in Industrial Relations, major in Human Resource Management.
With a strong foundation in strategic business partnering, Cristina brings strategic insight and a results-oriented approach in partnering closely with senior leaders to align peole strategies with business goals, enabling sustainable growth and performance.
She is passionate about building high-performance cultures through effective performance management, total rewards design, and leadership coaching. As a trusted advisor who is a firm advocate of integrity and discipline, she provides expert support in employee relations, effective counseling on grievance management, promoting labor compliance and rewards and recognition ensuring fairness and accountability across the organization.
Known for her collaborative leadership in matrix environments, fostering cross-functional alignment, Cristina has held leadership roles in respected companies including Cardinal Health Allegis Global Solutions, Datamine/KrollOntrack, Bosch Service Solutions and CIM Technologies, among others.
Cristina is a strong advocate of diversity, inclusion, and employee well-being—creating workplaces that inspire performance, built on a high sense of accountability, integrity, trust and passion for long-term success.
.png)
.png)
Christian is Boldr’s Head of Client Services, bringing over two decades of experience in operations leadership and customer experience across North America, EMEA, and the Asia-Pacific region. With a background in logistics, healthcare, financial services, and retail, he has led multi-country teams, managed strategic client portfolios, and driven innovation through data, technology, empathy, and cross-functional collaboration.
He joined Boldr in 2024, quickly establishing executive partnerships and improving delivery benchmarks. Christian is known for his hands-on leadership style and for mentoring diverse teams to exceed KPIs while creating a culture of ownership and innovation.
His work is rooted in Boldr’s mission to connect people with meaningful opportunities. He believes that every team member can thrive when aligned with purpose, and he helps clients scale by empowering people to deliver their best work. Whether orchestrating client onboarding or reimagining service delivery, Christian brings calm focus, strategic insight, and a belief in long-term impact.
What drives him? People. Growth. And creating space where both can flourish.
.png)
.png)
Ileana is a people-oriented professional with over a decade of expertise in talent management, organizational development and people operations. She currently leads HR strategies and operations across the North America region, delivering high quality support to leaders and Team Members.
Ileana is a proud pioneer of our Mexico Office and has focused on being a strategic partner to the business while addressing Team Member’s needs, drawing her background in building regional HR functions from the ground up in the IT and Customer Service sectors.
Ileana is passionate and committed to making a positive impact through her work, and is known for her adaptability, collaborative leadership, and ability to thrive in fast-paced, multicultural environments. She brings a people-first approach to every challenge, consistently focusing on building an inclusive, supportive, and high-performing workplace.
When Ileana is not working she enjoys a good puzzle challenge. Her proudest accomplishment being a 3,000-piece Hogwarts puzzle!
.png)
.png)
As the Team Lead for the Insights Team, John is responsible for coordinating the efforts of the team to extract valuable insights from data. Working alongside a team of data analysts, he is actively involved in exploring data, generating reports, and creating visualizations to facilitate informed decision making and strategic planning for our clients.
While John may appear reserved in group settings due to his introverted nature, he is rather comfortable having conversations with fewer individuals. Outside of work, he often spends time with his family sharing meals or watching movies.
.png)
.png)
Kim Kay is the Global Talent Acquisition Director at Boldr, where she leads the company’s global hiring strategy and partners closely with leadership to drive Boldr’s growth through people. With over 12 years of experience in Human Resources, Kim has developed deep expertise across the full People function, with particular focus in Talent Acquisition, Business Partnering, and Total Rewards.
Throughout her career, Kim has led high-performing teams across multiple HR disciplines, working with global organizations to design and implement strategies that align talent goals with overall business objectives. She brings a unique ability to connect people-centered solutions with company vision, ensuring the right talent is in place to support long-term growth.
At Boldr, Kim is passionate about creating meaningful candidate and employee experiences, building scalable hiring processes, and contributing to the company’s broader mission. Her leadership is rooted in a people-first mindset and a strong belief that talent is at the heart of business success.
.png)
.png)
Natheer leads the Technology Solutions department at Boldr, where he oversees both the Product and Engineering teams. He plays a key role in designing and deploying scalable internal tools, ensuring Boldr’s systems evolve in line with strategic and operational goals. With a focus on internal development, data infrastructure, and AI integration, Natheer empowers teams to deliver innovative, sustainable and scalable solutions.
His journey began in interior architectural design before pivoting to information technology, where he supported both local and international clients. After seven years in IT support, he transitioned into cloud, database and leadership roles, honing his expertise in systems architecture and team management.
Natheer holds certifications in both Microsoft and AWS Cloud and brings experience in technology strategy and delivery. His collaborative approach and deep technical knowledge make him a trusted advisor across departments.
Outside of work, Natheer has trained in martial arts for over 14 years—from Muay Thai to Jiu-Jitsu—and enjoys hands-on projects, including building a wooden playhouse for his kids
.png)
.png)
Verónica Esper is a Project Manager at Boldr, where she leads SCRUM-based projects to improve processes and develop outsourcing solutions. She works with cross-functional teams to optimize operations, scale workflows, and support service excellence.
Since joining Boldr in 2021, she has worked across multiple areas of the business, including Implementations, Marketing, and Business Operations. Her experience includes onboarding global clients, coordinating events, and shaping tailored service models.
She holds a degree in Industrial Engineering and has gained experience in driving cross-functional collaboration, managing complex projects, and implementing operational improvements.
Motivated by a commitment to social impact, she’s passionate about helping others and working on purpose-driven projects. She joined Boldr for its mission and values that align with her own.
Our success combines an ambitious vision with operational excellence.
Excellence is the relentless pursuit of exceptional performance, continuous improvement, and surpassing expectations. It is a commitment to achieving the highest standards of quality, efficiency, innovation, and customer satisfaction; not because we’re being watched, but because it’s the right thing to do. We seek to set ambitious goals and foster an environment that encourages everyone to continuously improve, in search of their full potential.
Our best connections start with authenticity.
Being authentic is about celebrating our strengths and understanding that our best work is done when we shine as our whole selves. Like teamwork, it’s not about being the same. It’s about bringing each of our unique talents together into a greater whole. Being authentic promotes a culture of openness and trust, honest communication, and respect. We embrace vulnerability and create a safe place where we can be our whole human selves and build meaningful connections. We foster an environment where everyone feels valued, respected, and accepted.
At the heart of great partnerships, we’ll always find empathy.
Being authentic isn't enough, we have to show up in a way that is empathetic to the people, or situation, we are in. By cultivating compassion, active listening, and support, we take the time to slow down, ask clarifying questions, and understand the true needs of those we support and serve. Through empathy, we create solutions and services that meet the true needs of our team, our Clients, and our Communities. By deepening understanding and compassion towards others, we create a culture of inclusivity, trust, vulnerability, and collaboration.
We do our best work by being curious.
We value exploration, learning, and growth, none of which happens without curiosity. Curiosity opens up possibilities, promotes creativity, and encourages us to approach challenges without judgment and with an open mind. We create an environment where new ideas and questions are welcome, and mistakes are seen as opportunities to learn, which leads to a culture of innovation and growth.
We grow by remaining dynamic.
We know that flexibility, adaptability, and calculated risk-taking is how we thrive in a fast-paced environment. This encourages us to adjust quickly to changing circumstances, lean into our strengths, and identify the growth opportunities. We cultivate a culture of innovation and agility by experimenting with new, fresh, and complementary ideas.
I planned a one-month-long trip to Costa Rica, my first multi-week vacation since Boldr’s inception. Why now? Two major reasons...
Read moreOutsourcing is a popular organization management strategy for many fast-growing firms. It equips you to focus on your core...
Read more