Meet the team leading the change
With decades of combined experience, we are experts in building high-performing teams that impact your business and elevate the communities we call home.
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Deborah is passionate about relationship building, win-win solutions, and creative problem-solving for high-impact results.
She has a strategic focus on operational initiatives and workforce planning, coupled with a commitment to team support and development. Her expertise spans HR business partner teams, people operations, global employee relations, compliance, and shared services.
Deborah holds a Master's degree in Spanish Literature from UW-Madison and enjoys RV travel in search of hiking adventures and natural wonders during downtime.
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With an strong educational background in both Business Management and Human Resources and Director level experience in both Opperations and HR, Abbey has always had a strong passion for people, business and the overflowing potential of continued innovation and growth.
Currently serving as the Head of eCommerce at Boldr, Abbey supports a wide variety of eCommerce partnerships with the help of over 400 global team members! She is deeply committed to supporting Boldr's partner’s goals and aspirations by leaning into a creative, mindful, and innovative approach to what is possible for the CX landscape.
Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract renewal is rapidly approaching and you’re not sure if you’re going to renew. To be honest, things have started falling off the rails. CSAT has dropped, average handle time won’t go down, and the team seems stuck on handling only the most basic customer support questions. You’re not sure what happened or what to do.
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You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s time to engage an outsourcing service provider to improve or simplify your customer support and customer experience offering. Even if you are new to outsourcing, you’ve already considered the promising benefits of getting a third party to augment your support services.
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