
AI is reshaping customer experience faster than ever.
For the Philippines, home to 1.8 million BPO professionals and nearly 9% of the nation’s GDP, AI isn’t a distant threat; it’s a real, immediate force transforming how they work and grow.
This report explores how the country’s BPO industry can turn that disruption into opportunity.
89% of BPO jobs face a high risk of automation, but that also means 89% of opportunities to reskill, reinvent, and rise.
Why It Matters
Discover how top companies are upskilling for the AI era