Helping Gorgias and your clients grow.

How to refer

  1. Introduce your client referral to Greg via email (gcollins@boldrimpact.com) OR fill out this form.
  2. Earn $500 when your referral builds a team of 3 or more with Boldr.

What we do

Boldr builds dedicated customer service teams to deliver exceptional customer experiences that drive loyalty and boost the bottom line, all while saving your client 40-50% on operating costs. Typical use cases for Gorgais' clients include:

Coverage
Introduce New Channels, 24/7 Support, Adding a Premium Experience
Costs
Improving WFM, Order Fulfillment, Returns, Inventory & CLTV
Quality
Solve Training Gaps & Inconsistent Handling Impacting Revenue
Scale
Quick & Efficient Growth Strategy + Seasonal Peak Management

As Gorgias Certified and Elite Partners, we handle everything from implementation and eCommerce best practices to talent acquisition,  industry-leading onboarding, and performance management—delivering exceptional service with ethical practices.

How we help Gorgias Clients

Job Seeker
Gorgias Onboarding
Circle Chart
Gorgias Implementation and Optimization
Online Support
Customer Support Outsourcing
Path Steps
Customer Support Strategy
Shopping Basket
Ecommerce Growth Strategy
Data Migration
Platform Migration
Merge Documents
System Integration
Homeadvisor
Marketplace Growth (Amazon, Etsy, Walmart, etc.)
Share
Social Media Management
Help
Help Center Optimization
Transaction List
Bookkeeping

How do I know if my referral is a good fit?

Customer
Is an existing or potential Gorgias customer
Works with Support
Works with Support

Your referral should ideally be a decision-maker within the Customer Experience organization. We typically collaborate with Founders, Operations leaders, and Logistics teams.

Bar Chart
Has enough ticket volume

Your referral has a high volume of tickets that require a dedicated support team to manage effectively. We build dedicated teams  tailored for each client to ensure high quality and low churn.

Connected People
Is looking to scale their team

Your referral is not looking for part-time help, they are looking for a partner to help build and manage their CX team.

Seeking knowledge experts
Seeking knowledge experts

Your referral is looking for best practices in eCommerce, customer service and maximizing the value of Gorgias.

Loyalty
Customer-Centric + Cost are key to their support experience

Your referral has one eye on cost, and the other on delighting their customers and their support team! More about that here. ↩

Why our clients love us

“The most impactful metric I can share is that we’re now saving $6 million a year because of this partnership. If we were staffing the team ourselves, it would be notably more expensive each year. Every time I want to launch a new project or service, they have a discovery call and walk through the options. When it comes to project execution, they’re very on top of it. They’re high-performing. They're the most genuine business partner I've found and I've worked with a number of other BPOs. They're great partners.”

— Chris Murray | Head of Customer Support, Babylist

“Brooklinen has been a trusted partner with Boldr for the last 3 years. We have gone from having a team in one region handling one channel of support to now having four regions with Boldr handling all of our support channels. Today, we have a global CX team and that would not have been possible without Boldr's direct support.”

— Jenna Best | Head of Customer Experience, Brooklinen

“We found a recipe that works with Boldr, and it's exciting to see how our company will grow. I think clients don't realize that with Boldr it's more than just outsourcing of agents, but different elements of data entry, support, logistics, things we can grow outside of CX as our organization matures.”

— Mark Riskowitz | VP of Operations, Caraway