Black Friday doesn't have to break your CX team

For many eCommerce brands, BFCM is the highest-pressure season of the year: burnout, returns, CX backlog and broken systems can quickly snowball into a customer experience crisis.

But what if your support team could scale with demand, without compromising quality?

At Boldr we specialize in efficient and empathetic eCommerce customer support.

We deliver scalable, high-performance teams that drive efficiency and success, all while providing our team members with a purpose-driven environment where they can thrive.

 

Are you BFCM ready?

We offer:

  • Rapid ramp for seasonal scaling
  • Strategic CX tailored for eCommerce, not just tickets

  • Onboarding in weeks, not months

  • Integrated teams aligned to your tools, brand, voice, and goals
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We are experts at building teams just like you would.

Our mission-driven BPO services are tailored to your business's unique needs, delivering customized solutions that enhance efficiency and drive success.

Why our clients love us

"The resourcing, the strategies, are really world class. I hope other clients get to see what we’ve experienced in the past six months. We’ve found a recipe that works with Boldr. [...] Something that people don’t realize is that it’s not just outsourcing of agents. From different elements of data entry support, logistics, the things that we could essentially grow a lot more outside of season as our organization matures. And so, it’s more about what other elements of our organization can we actually run through Boldr and use Boldr as that sort of powerhouse.”

— Mark Riskowitz | VP of Operations at Caraway